Your privacy matters to us. This Privacy Policy explains exactly what personal data ace21 collects, why we collect it, how we use it, and the rights you have under Philippine law to control your own information.
Summary: ace21 collects only the personal data necessary to operate a safe, regulated, and enjoyable gaming platform for Filipino players. We do not sell your data to third parties. We comply fully with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and all relevant PAGCOR data-handling requirements.
ace21 ("ace21," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who registers and plays on the ace21 online gaming platform at ace21.vip (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.
This Policy applies to all users of the ace21 Platform, including registered players, visitors who browse the site without registering, and individuals who contact our customer support team. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
This Privacy Policy should be read together with our Terms & Conditions, which govern your overall use of the ace21 Platform.
ace21 acts as the data controller for all personal information collected through the Platform. As data controller, ace21 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 and its implementing rules and regulations issued by the National Privacy Commission (NPC).
ace21 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO at any time using the contact details provided in Section 15 of this Policy.
ace21 collects the following categories of personal data from players and Platform users:
ace21 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required by PAGCOR regulations or Philippine anti-money laundering law (e.g., source-of-funds declarations for high-value transactions).
ace21 collects personal data through the following means:
ace21 processes your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Age verification (21+ requirement) | Date of birth, government ID |
| KYC and anti-money laundering compliance | Identity, financial, and transaction data |
| Processing deposits and withdrawals | Financial and payment data |
| Providing gaming services and game history | Gaming activity data |
| Fraud prevention and platform security | Technical, device, and transaction data |
| Responsible gaming monitoring and tools | Gaming activity and responsible gaming settings |
| Customer support and dispute resolution | Identity, contact, and communications data |
| Marketing and promotional communications (with consent) | Contact and gaming preference data |
| Platform analytics and improvement | Technical and gaming activity data (aggregated) |
| Regulatory reporting to PAGCOR and NPC | Identity, financial, and gaming data as required |
Under the Philippine Data Privacy Act of 2012, ace21 processes your personal data on the following legal bases:
ace21 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third-party service providers who process personal data on behalf of ace21 are bound by data processing agreements that require them to handle your data securely, use it only for the specified purpose, and comply with the Philippine Data Privacy Act of 2012.
ace21 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and KYC data | 5 years after account closure (AMLA requirement) |
| Financial transaction records | 5 years after the transaction date (AMLA requirement) |
| Gaming activity logs | 3 years after account closure |
| Customer support communications | 2 years after the last interaction |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Technical and device logs | 12 months on a rolling basis |
Upon expiry of the applicable retention period, ace21 will securely delete or anonymise your personal data in accordance with its data disposal procedures. Anonymised, aggregated data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.
ace21 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
⚠️ While ace21 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying ace21 immediately if you suspect unauthorised access to your account.
ace21 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse how the Platform is used. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the ace21 Platform. ace21 does not use third-party advertising networks or share cookie data with external marketing platforms.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ace21:
Request a copy of the personal data ace21 holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data held in your ace21 account.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
Withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing based on that consent.
To exercise any of the above rights, please contact ace21's Data Protection Officer using the details in Section 15. ace21 will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request.
The ace21 Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gaming regulations. ace21 does not knowingly collect personal data from individuals under the age of 21.
⚠️ If ace21 becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all associated data will be deleted in accordance with our data disposal procedures, and the matter will be reported to PAGCOR as required. If you believe a minor has registered on the Platform, please contact us immediately at the details provided in Section 15.
ace21 primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines (for example, cloud hosting services), ace21 ensures that such transfers are made only to countries or organisations that provide an adequate level of data protection, or that appropriate contractual safeguards are in place, in accordance with the requirements of the Philippine Data Privacy Act and the National Privacy Commission's guidelines on cross-border data transfers.
ace21 will not transfer your personal data to jurisdictions that do not provide adequate data protection without first obtaining your explicit consent or ensuring that appropriate legal safeguards are in place.
ace21 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material, ace21 will notify registered players by email or through an in-platform notification prior to the changes taking effect. Your continued use of the ace21 Platform after the revised Policy has been posted constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how ace21 protects your personal data.
If you have any questions about this Privacy Policy, wish to exercise your data privacy rights, or have a concern about how ace21 has handled your personal data, please contact our Data Protection Officer:
Email: [email protected]
General Support: [email protected]
ace21 will acknowledge your request within three (3) business days and provide a substantive response within fifteen (15) business days. If you are not satisfied with ace21's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph (please note: this is provided for reference only and is not a clickable link on this page).
Your Privacy, Our Priority
From the moment you register to every session you play, ace21 applies multiple layers of protection to keep your personal information secure and your privacy intact.
Every connection between your device and ace21 is protected by TLS encryption. Your login credentials, payment details, and personal data are never transmitted in plain text — ever.
ace21 fully complies with Republic Act No. 10173, the Philippine Data Privacy Act of 2012. Our Data Protection Officer ensures ongoing compliance with NPC guidelines and PAGCOR data-handling requirements.
ace21 does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely to operate the Platform and comply with Philippine law — nothing else.
Every category of data ace21 collects is listed in this Policy, along with the exact purpose for which it is used. No hidden data collection, no vague catch-all clauses — just clear, honest disclosure.
Filipino players have full rights under the Data Privacy Act — access, rectification, erasure, portability, and the right to object. ace21 honours every verified request within 15 business days.
In the unlikely event of a data breach, ace21 will notify affected players and the National Privacy Commission within the timeframes mandated by Philippine law — no delays, no cover-ups.
Play with Confidence
Now that you know exactly how ace21 handles your data, you can play with complete peace of mind. Join thousands of Filipino players from Manila, Cebu, Davao, and across the Philippines on a platform built on transparency, security, and respect for your privacy.
21+ only · PAGCOR Regulated · Gambling is addictive. Know when to stop.