These Terms & Conditions govern your access to and use of the ace21 online gaming platform. Please read them carefully before registering or placing any wagers on ace21.vip.
Important Notice: By accessing, registering on, or using the ace21 platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree, you must immediately cease using ace21.vip.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and ace21 ("ace21," "we," "us," or "our") with respect to your use of the ace21 online gaming platform accessible at ace21.vip and any associated mobile or web applications (collectively, the "Platform").
By creating an account, making a deposit, placing a wager, or otherwise accessing any part of the ace21 Platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. These Terms apply in addition to any game-specific rules, promotional terms, or other policies published on the Platform, all of which are incorporated herein by reference.
ace21 reserves the right to update or modify these Terms at any time. Continued use of the Platform following the posting of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.
Access to and use of the ace21 Platform is strictly limited to individuals who are at least twenty-one (21) years of age, in accordance with Philippine gaming regulations enforced by the Philippine Amusement and Gaming Corporation (PAGCOR). By registering an account, you represent and warrant that you are 21 years of age or older.
⚠️ Underage gambling is illegal under Philippine law. ace21 employs age-verification procedures and reserves the right to request valid government-issued identification at any time. Accounts found to belong to individuals under 21 will be immediately suspended and all funds forfeited in accordance with applicable regulations.
The ace21 Platform is intended for use by residents of the Philippines. It is your sole responsibility to ensure that online gaming is lawful in your jurisdiction before registering or placing wagers. ace21 makes no representation that the Platform is appropriate or available for use in locations outside the Philippines.
The following persons are not eligible to register or maintain an account on ace21:
Each individual may hold only one (1) registered account on the ace21 Platform. Duplicate accounts are strictly prohibited and may result in the suspension of all associated accounts and forfeiture of balances.
You agree to provide accurate, current, and complete information during registration and to update such information promptly if it changes. ace21 reserves the right to suspend or terminate accounts where false or misleading information has been provided.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify ace21 immediately upon becoming aware of any unauthorized use of your account. ace21 shall not be liable for any loss or damage arising from your failure to safeguard your login credentials.
ace21 is required by PAGCOR regulations and applicable Philippine anti-money laundering laws to verify the identity of all players. You agree to provide valid government-issued identification and any other documentation requested by ace21 as part of the KYC process. Failure to complete KYC verification may result in restrictions on deposits, withdrawals, or account access.
ace21 accepts deposits and processes withdrawals through the following payment methods available to Philippine residents:
ace21 does not accept deposits or process withdrawals via credit card or any form of cryptocurrency. These payment methods are prohibited in accordance with Philippine gaming regulations.
The minimum deposit amount is ₱100 (one hundred Philippine Pesos). Minimum and maximum transaction limits may vary by payment method and are subject to change. Current limits are displayed at the time of transaction.
Withdrawal requests are subject to identity verification and compliance review. ace21 aims to process GCash and PayMaya withdrawals within 5 to 15 minutes of approval. Bank transfer withdrawals typically complete within 1 to 2 business hours. Processing times may be extended during periods of high volume or where additional verification is required.
Withdrawals may only be made to payment accounts registered in your own name. ace21 reserves the right to request proof of ownership of any payment account before processing a withdrawal. Funds may not be transferred to third-party accounts under any circumstances.
All games available on the ace21 Platform are governed by individual game rules published within each game interface. In the event of any conflict between these Terms and specific game rules, the specific game rules shall prevail with respect to that game.
ace21 uses certified random number generators (RNGs) for all applicable games. Live dealer games are conducted by trained dealers in real time. All games are subject to independent auditing to ensure fairness and compliance with PAGCOR standards.
In the event of a technical malfunction, disconnection, or system error during gameplay, ace21 reserves the right to void affected bets and return stakes to the player's account. ace21 shall not be liable for losses arising from technical failures beyond its reasonable control.
ace21 may offer bonuses, free spins, cashback, and other promotional incentives from time to time. All bonuses are subject to specific terms and wagering requirements published alongside each promotion. General bonus conditions include:
ace21 is committed to promoting responsible gaming across its entire platform. We provide the following tools to help players maintain control over their gaming activity:
Gambling is addictive. Know when to stop. If you believe you or someone you know may have a gambling problem, please visit our Responsible Gaming page for resources and support options available in the Philippines.
You agree not to engage in any of the following activities on the ace21 Platform:
Violation of any of the above may result in immediate account suspension, forfeiture of balances, and referral to the appropriate Philippine law enforcement or regulatory authorities.
All content on the ace21 Platform — including but not limited to software, game assets, graphics, logos, trademarks, text, and audio — is the exclusive property of ace21 or its licensors and is protected by applicable Philippine and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial recreational purposes. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the Platform without the prior written consent of ace21.
To the fullest extent permitted by applicable Philippine law, ace21 and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the ace21 Platform, including but not limited to:
ace21's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you in the thirty (30) days preceding the event giving rise to the claim.
ace21 collects, processes, and stores personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. The manner in which ace21 collects and uses your personal information is described in detail in our Privacy Policy, which forms part of these Terms and is incorporated herein by reference.
By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of identity verification, fraud prevention, regulatory compliance, and service improvement.
You may request the closure of your ace21 account at any time by contacting customer support. Upon closure, any remaining balance (net of applicable bonus funds subject to wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding KYC or compliance requirements.
ace21 reserves the right to suspend, restrict, or permanently terminate your account at any time, with or without prior notice, if ace21 reasonably believes that you have:
Where an account is terminated due to a breach of these Terms, ace21 reserves the right to withhold any balance pending investigation and, where applicable, to report the matter to PAGCOR or other relevant Philippine authorities.
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms or your use of the ace21 Platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.
Before initiating any formal legal proceedings, you agree to first contact ace21 customer support to attempt to resolve the dispute informally. ace21 will make reasonable efforts to address your concern within fifteen (15) business days of receiving written notice of the dispute.
ace21 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, ace21 will endeavour to provide reasonable notice to registered players via email or an in-platform notification prior to the changes taking effect. The date of the most recent revision is indicated at the top of this page.
Your continued use of the ace21 Platform after any amendments have been posted constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 12.1.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the ace21 support team. Our customer service representatives are available 24 hours a day, 7 days a week, and are fluent in both English and Filipino.
You may reach us by email at: [email protected]
For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page for dedicated support resources.
Your Protections
ace21's Terms & Conditions are designed to protect both players and the platform. Here's what they mean for you in plain language.
Every rule that governs your ace21 experience is written down and publicly accessible. No hidden clauses, no surprise policy changes without notice — just clear, honest terms you can refer back to at any time.
ace21 operates under PAGCOR oversight, meaning these Terms are not just internal policy — they are aligned with Philippine gaming law. You have regulatory recourse if ace21 fails to honour its obligations.
Your personal data is handled in accordance with the Philippine Data Privacy Act of 2012. ace21 does not sell your information to third parties and uses it only for the purposes described in the Privacy Policy.
All deposits and withdrawals on ace21 go through regulated Philippine payment channels — GCash, PayMaya, and major local banks. No cryptocurrency, no unregulated third-party processors.
The Terms formally commit ace21 to providing deposit limits, self-exclusion, and session reminders. These aren't optional extras — they are part of the binding agreement between ace21 and every registered player.
If something goes wrong, ace21's support team is available around the clock in English and Filipino. The Terms guarantee a formal dispute resolution process before any legal escalation is required.
Play with Confidence
Now that you know the rules, you can play with full confidence. ace21 is a regulated, transparent, and player-first online casino built for Filipinos. Join thousands of players from Manila, Cebu, Davao, and across the Philippines.
21+ only · PAGCOR Regulated · Gambling is addictive. Know when to stop.